Privacy Policy
Cabins Direct Privacy Policy
Last Updated: 11 January 2023
1. Our commitment to your privacy
Cabins Direct is committed to protecting the privacy of your personal information. If you decide to share your personal information with us – we want to do the right thing by you – and all the individuals that we connect with every day.
Our privacy commitment is to do more than just comply with the law – we want to gain and keep your trust – by handling your personal information in a transparent and accountable way, and by ensuring that it is held securely. We will always collect, store, use and disclose personal information in accordance with all applicable privacy laws.
CABINS DIRECT IS BOUND BY THE:
Privacy Act 2020 (New Zealand);
‘Personal information’ basically means any information which identifies you as an individual, such as your name, address and contact details.
Please note that this privacy policy applies to any personal information or data gathered through the use of https://www.cabinsdirect.co.nz
If you choose to provide your personal information or data to us, you are consenting to the terms and conditions that are outlined in this privacy policy. In this Policy ‘we’, ‘us’, ‘our’ and ‘Cabins Direct’ refers to Cabins Direct Limited (NZBN: 9429050775385) and any related companies and affiliates.
2. Who we are
We want to build a trusted relationship with all our customers, and so we think it is important that we give you a bit of information about who we are and what we believe in;
As one of New Zealand’s fastest growing Cabin providers, Cabins Direct is here to deliver warm, modern, cabins that are fully spec’d and offer an adjustable selection of rental periods to suit each customer’s needs. Cabins Direct are owned and operated by the Hawthorn family based in Whangarei. Jason and the team pride themselves on the quality of their product and customer service. We’re working daily to ensure fast efficient communication, minimal build time and quick delivery. If you have any questions about our privacy practices or wish to withdraw your consent to the collection, use or disclosure of your personal information or data, please email our Privacy Officer at accounts@cabinsdirect.co.nz.
Or if you would prefer to call us, you can do this by calling Jason on +64 21 46 95 90.
3. What personal information do we collect
Cabins Direct only collects the personal information that we need for one or more of our functions or activities. We will only collect personal information about you by lawful and fair means, and will not do so in an unreasonably intrusive manner.
INFORMATION THAT YOU PROVIDE
In order to handle your purchase or rental, provide customer service, improve our products, provide in-person experiences or events and send you information about our products, trends and promotions, we may ask you to provide your:
- Name;
- Shipping address;
- Billing address;
- e-mail address;
- Date of Birth or age range;
- Gender (optional);
- Contact telephone numbers;
- Product reviews;
- Payment information (bank account/credit/debit card);
- Social media names or other details;
- Identification details (e.g. licence number, student, pensioner card);
- Testimonials;
- Information required for a credit assessment;
- Records of written or verbal contact with Cabins Direct, including voice recordings of telephone conversations you have had with us; and
THIRD PARTY INFORMATION
If you provide us with information about any third-party, you must obtain that third-party’s permission to give us the information and inform them that you have given the information to us. If you provide your personal information to a third-party via a link from any Cabins Direct website, you should be aware that the information you provide may be collected and managed by those third-parties, which may not be related to Cabins Direct. You should familiarise yourself with their privacy policy before deciding whether you want to provide them with your personal information. Whilst links to third party websites may be provided on our website, we are not responsible for the content or practices of third-party websites. These links are provided for your convenience and do not represent Cabins Direct’s endorsement of any linked third-party website. No links may be made to any Cabins Direct website without our prior written consent.
OTHER INFORMATION WE COLLECT ABOUT YOU
We may collect information about you or your activities from our related companies, affiliates or third parties, such as web hosting providers, analytics companies, social media platforms, data companies, and advertising services. This could include information such as:
- Demographic information;
- Shopping preferences; and/or
- information about your interests.
Most of the personal information that we hold about you will be from your direct dealings with us, but we may also collect your personal information from a third party, anyone authorised to act on your behalf, or via social media. We will only do this if we have been advised that you have consented to the collection of your personal information, or if you would reasonably expect us to collect your personal information in that way.
We may also collect personal information from our business or related entities and affiliates who have collected your information, or by accessing data from other sources. We may then analyse that data and match it with the information that we already hold about you, in order to learn more about your preferences and interests. If we receive your personal information from a third-party, and it is not information we need for the purposes of our business activities, we will destroy or de-identify that information (provided it is lawful to do so).
When you make a purchase or lease agreement via one of our online stores we will collect information such as your name, shipping and billing address and contact details such as telephone and email address, ordered products, delivery information and invoice information. If you interact with chatbots (automated messengers) we will record what you respond to these chatbots, how you interact with them and we will store data related to the device that you use. Depending on the platform for the chatbot and your permissions, the data we collect may include your IP address, social media handle, time zone, country and GPS location. The platform that provides the chatbot may also collect some of this data. For example, if the chatbot is provided on Facebook, this platform will collect your user data as well.
THIRD PARTY AUTOMATED INFORMATION COLLECTION
When you visit any of our websites or applications or access our in-premise Wi-Fi, we may automatically collect your
- device ID;
- device type;
- browser types and version;
- geo-location and in-premise location; • IP Address;
- your network activities when using our Wi-Fi; and/ or
- how you use our site (search terms, page views, referring sites, content views).
WEBSITE USAGE
Please note that our websites are not directed to individuals under the age of eighteen (18). We ask that you do not provide your personal information to us if you are under that age, and also that you do not share the personal information of anyone else under that age with us, unless this is required by us and you are their parent or guardian, or have the express consent of their parent or guardian to do this.
Your data is stored on secure servers in Auckland, New Zealand. These servers are only accessed by authorised Cabins Direct staff or authorised suppliers.
However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that your personal information will be secure at all times. Transmission of personal information over the Internet is at your own risk and you should only enter, or instruct the entering of, personal information within a secure environment.
We will advise you at the first reasonable opportunity upon discovering or being advised of a security breach where your personal information is lost, stolen, accessed, used, disclosed, copied, modified or disposed of by any unauthorised persons or in any unauthorised manner.
It is your responsibility to keep your login details, password and security questions in respect of our business with you safe and secure. You should notify us as soon as possible if you become aware of any unauthorised use of your login details, password or security questions, and immediately change that security information promptly.
To ensure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorised access to your password and to your computer. Ensure you logout when you have finished visiting our websites especially if you accessed them from a shared computer.
COLLECTION OF COOKIES
We, and third parties (including our service providers) may collect data using cookies and other device identifying technologies. We use cookies and tracking technologies to collect your IP address, device ID information, ISP provider, browser type, the pages and content you view on our website (s), the search terms you enter on our website, and the actions you take on our website.
In some cases, the third parties we work with may use cookies and other technologies (such as those described in this policy) to support Cabins Direct’s digital marketing initiatives. Analytics collects any demographic and interest information available in a cookie. These technologies may be used in connection with activities like surveys, online behavioural advertising, website analytics, and email campaign management. The ‘Help’ section of your browser may tell you how to prevent your browser from accepting cookies.
Cookies are pieces of information that a website transfers to your computer for record-keeping purposes. Cookies help provide additional functionality to the web site or to help us analyse site usage more accurately. We use information collected from cookies to better understand, customise and improve user experience with our websites, services and offerings, as well as to manage our advertising. For instance, our server may set a cookie that keeps you from having to enter a password more than once during a visit to one of our sites. Also, we may use web analytics services that leverage cookies to help us to understand how visitors engage with and navigate our site (e.g., how and when pages in a site are visited and by how many visitors).
THERE ARE FOUR MAIN TYPES OF COOKIES THAT WE USE:
- Site functionality cookies – these allow you to navigate the site and use our features, such as “Add to Cart””;
- Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience;
- Customer preference cookies – when you’re browsing or shopping on our website(s), these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you; and
- Targeting or advertising cookies – these are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
Our use of cookies means we are able to offer our visitors a more customised, relevant experience on our sites by delivering content and functionality based on your preferences and interests.
If you have provided us with personal information (e.g. through a registration or a request for certain materials), we may associate this personal information with information gathered through cookies. This allows us to offer increased personalisation and functionality.
In all cases in which cookies are used, the cookie will not collect personal information except with your explicit permission. Your web browser can be set to allow you to control whether you will accept cookies, reject cookies or to notify you each time a cookie is sent to your browser. If your browser is set to reject cookies, websites that are cookie-enabled will not recognise you when you return to the website, and some website functionality may be lost.
COLLECTION OF INFORMATION VIA INTEREST BASED ADVERTISING
Cabins Direct may use third party advertising companies to display ads that are tailored to you based on how you browse and shop online, a practice commonly referred to as “interest-based” or “behavioural” advertising. We allow these third parties to collect certain information when you visit our websites or use our applications, including non-personally identifiable information (browser type, subject of advertisements clicks on, session IDs) and personal data (such as static IP address). The information that we obtain about you from social media platforms depends on your account and privacy settings within the platforms and the platforms privacy policies. You can use Ads Settings on your browser to manage the Google ads that you see and to opt out of Ads Personalisation. Please note that you may need to opt-out separately from each service.
The services Cabins Direct may use from time to time include those offered by Facebook (Custom Audience), Google (including Google Display Network and DoubleClick), Yahoo, Adobe (including Campaign Manager and Analytics), and Microsoft. You can find out more information about these services in the privacy policies for those services, including information on how to opt-out of certain things (e.g. Google Analytics Advertising Features which uses age, gender, and interests categories to target our ads to you on the Google Display Network).
If you use a third-party authentication service or social account (e.g. Google or Facebook) to log into one of our websites, this allows the Cabins Direct website to make a request for data about you. If you choose to log in with an authentication service or social account, your data will be shared between those social networks and Cabins Direct. You should therefore stay updated on your social networks’ privacy policies, and only use the social log-in for sites you feel comfortable sharing data with.
Cabins Direct may also engage in social listening – which means we monitor our social media channels for any customer feedback or direct mentions of our brands. We do this by looking out for specific keywords or topics. If you actively communicate about us or our brands on social media, we collect a copy of your communication. For example, if you use #Cabins Direct in relation to one of the items we sell, we may retain a copy of the tweet or other communication and may use it for our brands awareness. In order to enable us to do this, we may contract third parties for the provisioning of social listening services. Please note that any information you post or disclose through these services will become public and may be available to other users and the general public. Also, if you disclose any personal information relating to us, other people or to our service providers, you represent that you have the authority to do so and also permit us to use the personal information in accordance with this privacy policy.
If you choose to connect your social media account to your Cabins Direct member account (where such a feature is available), you will share certain personal data from your social media account with us, for example, your name, email address, photo, list of social media contacts, and any other information that may be or you make accessible to us when you connect your social media account to your Cabins Direct member account. We will engage in these activities to manage our contractual relationship with you, with your consent or where we have a legitimate interest. If you have the option to logon to your account through Facebook, Google, Instagram or other social media accounts, we collect profile information from your social media account including your name and email address. Please note that when accessing your account through a social media platform, the social media provider will be notified of your access to the account. Please refer to the privacy notice of the respective social media provider(s) for more information on how your personal information is stored.
4. How your personal information is used by Cabins Direct
CABINS DIRECT MAY USE YOUR PERSONAL INFORMATION FOR A NUMBER OF PURPOSES, (INCLUDING BUT NOT LIMITED TO):
- To identify you and any records relating to you;
- To provide you with the products and services you have requested;
- To manage your requests for products and services including delivery, processing payments, providing refunds, discounts and incentives;
- To develop and improve the products and services we offer;
- To maintain and improve customer services and seek your feedback, including conducting product and market research and analysis;
- To improve our operational processes, enhance your customer experience and to monitor and review our compliance with relevant regulations and codes of conduct in our dealings with you;
- To send you reminders;
- To market the products and services of Cabins Direct and any related companies and affiliates;
- Maintain and improve customer services, including conducting product and market research and analysis;
- To collect information from your computer through the use of cookies;
- To facilitate services and appropriate communication between you and our preferred financial services and credit suppliers.
- To comply with any legal obligations or governance requirements;
- To facilitate your interactions with us on our website;
- To consider making an offer for employment purposes;
- To meet our legal obligations and to notify you of matters that we are required to do so by law (such as product recalls);
- To carry out internal functions such as training;
- To interact with Regulators or other Government agencies;
- To manage and resolve any legal or commercial complaints and issues;
- To investigate fraud and to carry out loss prevention activities; and/ or
- As part of buying or selling our business.
USE OF YOUR INFORMATION FOR DIRECT MARKETING
When you provide your personal details, you may consent to us using your personal information for direct marketing purposes (for an indefinite period). From time to time, we may contact you with information about products and services offered by us and our business partners or affiliates, which we think may be of interest to you. When we contact you it may be by mail, telephone, email, SMS or via social media. These communications may relate to products and services of Cabins Direct and any related companies and affiliates, and other products that may be of interest to you.
De-identified personal information may also be used to allow corporate reporting within our business and with our affiliates. In New Zealand, unique identifiers such as driver’s licence numbers, passport numbers, or IRD numbers will only be used when this is necessary. Cabins Direct will take reasonable steps to protect unique identifiers from misuse.
WHERE WE USE OR DISCLOSE YOUR PERSONAL INFORMATION FOR THE PURPOSE OF DIRECT MARKETING, WE WILL:
- Allow you to request not to receive direct marketing communications (also known as ‘opting-out’); and
- Comply with your request to ‘opt-out’ of receiving further communications within a reasonable timeframe.
Cabins Direct will only ever contact you if we have obtained your consent, and you can ask to be removed from our marketing lists at any time by contacting us directly. If you do not wish to be contacted by Cabins Direct, please click the unsubscribe link at the bottom of any email we send you or please email our Privacy Officer at accounts@cabinsdirect.co.nz. Or if you would prefer to call us, you can do this by calling Jason on (+64 21 46 95 90).
USING YOUR INFORMATION FOR INTEREST BASED ADVERTISING AND SOCIAL MEDIA TARGETING
Social media and other IT platforms offer Cabins Direct the possibility to connect with you via those platforms and to share content from our website and other advertising with you. We may therefore use the personal Information that we obtain from you to maintain your personal advertising profile.
We are only allowed to use personal information or data from customers for social media targeting if they have given us their consent to market to them. If you unsubscribe or ‘opt-out’ of marketing, you will be removed from this form of targeting as well.
If you have given us your consent to use your personal information for marketing, we may use your personal information to create a customer list that we can use to advertise to you, or create a lookalike audience to find new people who share similar behaviours and interests as you.
For example, to make a ‘Custom Audience’ for our use on Facebook, we would upload information about you which would include an ‘identifier’ (such as email, phone number, address) to Facebook via a CSV or TXT file. Facebook would then create a Custom Audience or lookalike audience for us to use for marketing purposes. When we upload the customer list to Facebook (that may include your personal information) for the matching process, the information is ‘hashed’ and will be unidentifiable at an individual level. Hashing is a type of cryptographic security method that turns your identifiers into randomised code.
If you do not want your information to be used by Cabins Direct for the purposes of interest based advertising or social media targeting, please email our Privacy Officer at accounts@cabinsdirect.co.nz. Or if you would prefer to call us, you can do this by calling Jason on +64 21 46 95 90.
HOW YOUR PERSONAL INFORMATION IS SHARED BY CABINS DIRECT
In the course of conducting our business and providing our products and services to you, we may disclose your personal information. We only disclose personal information for the purposes for which it was given to us, or for purposes which are directly related to one of our functions or activities.
WE DO NOT GIVE IT TO ANYONE ELSE UNLESS ONE OF THE FOLLOWING APPLIES:
- You have consented to the disclosure;
- You would reasonably expect, or have been told (for example, by means of this privacy policy), that your information will be disclosed any Cabins Direct related companies, affiliates or third-parties; or
- It is otherwise required or authorised by law.
If we engage third party agents or contractors, we will take all reasonable steps to ensure that they do not breach privacy requirements in relation to the information we share with them, before we share your personal information with them.
WE MAY DISCLOSE YOUR PERSONAL INFORMATION TO:
- Our employees, agents or contractors as required;
- Our marketplace suppliers, business affiliates or related entities;
- Professional advisers (such as lawyers, accountants, auditors) to the extent that is reasonably required;
- Advertising, marketing, social media and promotional agencies that we engage;
- Payment systems operators and financial institutions.
- Debt collectors (where legally allowed);
- Third-party service providers that provide us with communication (e-mail) or data storage services;
- Technology services including application, development and technical support, processing, storing, hosting and data analysis;
- Administrative services, including mailing services, printing, archival and contact management services;
- Third party agents or contractors with whom we contract in the ordinary course of business;
- Organisations authorised by Cabins Direct to conduct promotional, research or marketing activities;
- Upon lawful request from law enforcement agencies or government authorities; and/or
- Any persons acting on your behalf including those persons nominated by you, executors, trustees and legal representatives.
In all circumstances where your personal information is disclosed, we will take reasonable steps to ensure that those third parties undertake to protect your privacy (for example, putting in place a data sharing agreement where this is reasonable and practicable).
DISCLOSURE TO OVERSEAS RECIPIENTS
Sometimes we may use third-party platforms and services to process sales, provide web support, send marketing messages, deliver products or otherwise deliver information.
Our service providers are mainly located in New Zealand, Australia and the Philippines. However, from time to time we may need to engage service providers in other countries. These services may also involve geographic locations which change from time to time which include data protection and processing efficiency. Where these services are used by us, it may not be practicable for us to notify you which country your personal information may be located in. We may also be required to report to regulatory authorities, within or outside of New Zealand.+
Your personal information may also be stored in a secure and/or encrypted form overseas (e.g. in data storage and cloud computing facilities operated by us or by third parties on Cabins Direct’s behalf). By providing us with your personal information, you are agreeing to the disclosure of your personal information to third parties operating outside of New Zealand. Cabins Direct will take all reasonable steps to ensure that any personal information we disclose overseas is handled in accordance with the law.
BUSINESS TRANSFER CLAUSE
It is possible, moving forward, that there could be a change in our business ownership or structure (including but not limited to a merger, acquisition or sale of a portion of all or some of our assets, (including our customer databases)), or we may undertake a corporate reorganisation or other action or transfer the personal information we handle between Cabins Direct’s related companies or entities.
In the event that this should happen, you should be aware, that when you provide your personal information (by any means, whether verbal, written or electronic) or through your use of the Cabins Direct websites at any time, you are consenting to the future transfer of your personal information to a potential or actual new owner or successor entity so that services can be continued to be provided to you. It is possible that our member information, including your personal information, may be transferred to the new business entity as one of Cabins Direct’s assets. In such an event, we will update this policy to reflect any change in ownership or control of your personal information.
By agreeing to the terms of this privacy policy, you acknowledge that such transfer of your personal information may occur in the future, and that any new owner or successor entity can continue to handle your personal information as set forth in this privacy policy.
5. What choices can you make about your personal information?
UNSUBSCRIBE/OPT-OUT
You can unsubscribe from marketing or promotions via the ‘unsubscribe’ or ‘opt out’ button below each email.
Alternatively, you can email our Privacy Officer at accounts@cabinsdirect.co.nz. Or if you would prefer to call us, you can do this by calling Jason on +64 21 46 95 90.
A request to opt-out may take three to five business days to take effect. If you are a Cabins Direct member, you may still receive communications related to your account or special offers.
An opt-out request will also not stop transactional emails related to your purchases.
If you no longer wish to receive the text messages that you had consented to previously, you can text “STOP” after receiving a message.
ACCESS OR CORRECTION OF YOUR PERSONAL INFORMATION
You can request access to, or correction of, the personal information we hold about you at any time by contacting us at accounts@cabinsdirect.co.nz. We will provide you with that information unless we are prevented by law from giving it to you. If we are unable to give you access to the information you have requested, or make the correction you require, we will give you reasons for this decision when we respond to your request.
You will not be charged for accessing your information, although we might have to charge the reasonable cost of processing your request, including photocopying, administration and postage if required. We will advise you of any fee payable before we process your request.
If you believe that your personal information is not accurate, complete or up to date or you wish to request that we delete (or refrain from processing) any of your personal information that we handle, please contact our Privacy Officer.
If you just want to unsubscribe from marketing or promotions via the ‘unsubscribe’ or ‘opt out’ button below each
Alternatively, you can email our Privacy Officer at privacy@cabinsdirect.co.nz. Or if you would prefer to call us, you can do this by calling Jason on +64 99735442).
SALE OF PERSONAL INFORMATION
At Cabins Direct, we do not share your personal information directly with third-parties for their own marketing purposes in exchange for monetary consideration. However, as mentioned in this policy, we do engage in Interest-Based Advertising, where we allow third parties to place cookies, pixels, and trackers on our site to provide you with personalized ads. If you want to opt out of such advertising please email our Privacy Officer at privacy@cabinsdirect.co.nz. Or if you would prefer to call us, you can do this by Jason on +64 21 46 95 90.
The ‘Help’ section of your browser may tell you how to prevent your browser from accepting cookies.
6. How we protect your personal information?
We hold personal information, at our premises in New Zealand and with the assistance of our service providers. We have a number of security controls in place, and we take all reasonable steps to ensure that your personal information is stored securely and is protected from misuse and loss or unauthorised access, modification or disclosure.
Our computer systems may be operated by us or by our service providers. In all cases, we have rigorous information security requirements aimed at eliminating risks of unauthorised access to, and loss, misuse or wrongful alteration of, the personal information that we handle.
EXAMPLES OF THESE MEASURES INCLUDE:
- Control of access to personal information through access and identity management systems (such as passwords); and
- Cabins Direct personnel are bound by and trained on internal information security policies and are required to keep personal information secure at all times.
Cabins Direct has measures in place to protect your personal information including payment information. Your details are not held or processed on Cabins Direct’s website or systems, all transact ions are processed through a secure payment service provider. All transactions are processed using encrypted methods.
DATA RETENTION POLICY
We will only keep your personal information for as long as we require it for the purposes of operating our business. However, we may also be required to keep some of your personal information for specified periods of time, for example under certain laws relating to companies, money laundering and financial reporting legislation.
7. Cabins Direct Privacy Officer contact
You can request access to the personal information we hold about you at any time, and we will provide you with that information unless we are prevented by law from giving it to you.
If we are unable to give you access to the information you have requested, we will give you reasons for this decision when we respond to your request.
You will not be charged for accessing your information, although we might have to charge the reasonable cost of processing your request, including photocopying, administration and postage. We will advise you of any fee payable before we process your request.
If you have any queries, concerns or complaints about the manner in which your personal information has been collected or handled by Cabins Direct or would like to request access to or correction of the personal information we hold about you please email our Privacy Officer at accounts@cabinsdirect.co.nz. Or if you would prefer to call us, you can do this by calling Jason on +64 21 46 95 90.
This privacy policy is effective from January 2023. From time to time, our privacy policies and procedures will be reviewed and, if appropriate, updated. If any changes are made to this policy, these will be posted on our website. We are constantly developing and enhancing our use of online technologies and make reasonable efforts to ensure that we keep this Policy and related documents up to date in this regard. Please check back on a regular basis to ensure you are familiar with our current practices.